Q: When I Call in, Will I Get to Talk to a Real Person? i.e., Not a Robot Phone System.
A: Our telephone is always answered in person during normal business hours.
Q: How Long Will It Take to Get Me Set Up if I Want to Buy Something?
A: If you use a credit card or want COD, we are immediately set to go. If you wish to open an account, when you complete the ‘Online Form’ for ‘Credit Application’ and send it to us, it usually takes a few hours to check with Dun and Bradstreet.
Q: What Are Your Regular Business Hours?
A: Our Normal Business hours are 7:30 am to 5:00 pm Monday – Friday. For Emergencies, our after-hour service is available 24 hrs per day, 365 days a year. Call (252) 425-1437
Q: How Can I Get in Touch With My Salesman After Normal Working Hours?
Q: Do I Get a Detailed List Showing What You Did to Repair My Motor?
A: A detailed repair quote is sent to you for your review. We will answer any questions you may have regarding the quote.
Q: What is Your Guarantee When Repairing a Motor?
A: A repair that includes a full rewind is guaranteed for 1 year. A repair that does not involve a rewind is guaranteed for 90 days.
Q: Do You Dynamometer Test Your DC Motors That Are Repaired?
A: All DC motors are load tested on a dynamometer when the repair is completed and must pass this test before being returned to the customer.
Q: When Rewinding a Motor, Do You Put Back in the Motor Exactly What Came Out of the Motor?
A: We will verify the winding data with the Motor Manufacturer and compare this information with what is in our extensive database. We verify the specifications, and then we put the specified windings into the motor. We never just replace the windings based on what is currently in the motor. For more information concerning metric motors, click here.
Q: What Greases and Oils Do You Use in Your Repair Shop?