General Company Information
Q: When I Call in, Will I Get to Talk to a Real Person? i.e., Not a Robot Phone System.
A: Our telephone is always answered in person during normal business hours.
Q: How Long Will It Take to Get Me Set Up if I Want to Buy Something?
A: If you use a credit card or want COD, we are immediately set to go. If you wish to open an account, when you complete the ‘Online Form’ for ‘Credit Application’ and send it to us, it usually takes a few hours to check with Dun and Bradstreet.
Q: What Are Your Regular Business Hours?
A: Our Normal Business hours are 7:30 am to 5:00 pm Monday – Friday. For Emergencies, our after-hour service is available 24 hrs per day, 365 days a year. Call (252) 425-1437
Q: How Can I Get in Touch With My Salesman After Normal Working Hours?
A: Here is the list of Salesman Telephone Numbers: Holland Industrial After Hours Call List
Q: Who Should I Ask in the Panel Shop When I Need Help?
A: Please ask for Charlie Brown or Bobby Powell.
Q: When Do I Need to Have a Panel Built to the UL Specification?
A: If the panel is being installed in an area where the local Electrical Inspector requires that the panel is UL approved or if your customer is asking for this certification.
Q: Is the Panel Any Safer if It is UL Certified?
A: No. We apply the same guidelines for safe work and wiring practices whether the panel is UL or not.
Q: How Do I Get You to Quote Me What It Would Cost to Get a Panel Built by You?
A: We ask you to fill out and send the ‘RFQ Panel Shop’ under the ‘Online Forms’ menu on the Nav Bar. Upon receiving the quote, we will act quickly to complete it and return it to you.
Q: Can You Build Me a Panel Using My Preferred Motor Control?
A: Yes. We would gladly quote you the Controls from the Manufacturer you prefer.
Q: if I Have a Machine That I Would Like You to Quote Me on an Upgrade for, What Would Be the Best Way to Go About It?
A: The best plan would be to fill out the form as mentioned above so that when we contact you, we already have an initial understanding of the work to be done.
Motor Shop Information
Q: What Materials Do You Use in the Rewinding of Electric Motors?
A: The magnet wire is REA Pulse Shield SD, the insulation is all Nomex class H, the lead wire is either Exar or Belden silicone rubber Type H, the varnish is either Von Roll Permafil 74041 or Von Roll Polyester 709, whatever the customer requires.
Q: Do I Get a Detailed List Showing What You Did to Repair My Motor?
A: A detailed repair quote is sent to you for your review. We will answer any questions you may have regarding the quote.
Q: What is Your Guarantee When Repairing a Motor?
A: A repair that includes a full rewind is guaranteed for 1 year. A repair that does not involve a rewind is guaranteed for 90 days.
Q: Do You Dynamometer Test Your DC Motors That Are Repaired?
A: All DC motors are load tested on a dynamometer when the repair is completed and must pass this test before being returned to the customer.
Q: When Rewinding a Motor, Do You Put Back in the Motor Exactly What Came Out of the Motor?
A: We will verify the winding data with the Motor Manufacturer and compare this information with what is in our extensive database. We verify the specifications, and then we put the specified windings into the motor. We never just replace the windings based on what is currently in the motor. For more information concerning metric motors, click here.
Q: What Greases and Oils Do You Use in Your Repair Shop?
A: Our grease of choice for electric motors is Mobil Polyrex EM. For submersible pumps, we use Shell Diala AX. For helical gear reducers, we use Shell Omala 150 and 220; for right angle worm gear reducers, we use Shell Omala 320.
Q: What Motor Manufacturers Are You a Warranty Station for?
A: We are a Warranty Station for Marathon, Marathon Generators, Siemens, Leeson, Baldor, Reliance, US Motors, Emerson, AO Smith, Toshiba, Lafert, WEG, and North American Electric Motors.